Refund & Collection policy:

If you are unhappy with your purchase for any reason, we will happily refund it to voucher within 2 days of purchase, as long as it's within 2 days, it's in the original condition and not been used or opened and you got your proof of purchase. Pre-owned products carry 14 day warranty only. New products carry 12 Month warranty only. Warranty only valid with proof of Invoice/Receipt. All products/Phone have been checked by our team before being placed in stock. Items associated with iCloud account or Google account will not be accepted as return. Dead phone will not be accepted as returns. All purchases must be checked before leaving the premises. Any item missing or physically damage will not be reimbursed once you left the premises.

Customers need to pick up repaired/order/etc. item’s within 7 Working Days from time for repair / or from time of notification that item’s is required or diagnosed (additional fees will charge after 7 days, £1.50 per days). We are not responsible for item left more than 30 days. Item will be sold to cover our repairing /order/etc. cost.

Repair & Updating:

All Repairs come with 7 days Manufacturer Warranty*, after this time, fees apply for replacement, refund for repair are only, if under 7 days from collection date*. We are not responsible if item has any other defective parts/problems other than the one requested to fix. Customers must pick up repaired item within 7 Days from time for repair / or from time of notification that item is required or diagnosed. We are not responsible for item left more than 30 days. Item maybe sold to cover our repairing cost.

When we repair your Item / Mobile Phone / Computer / etc, you may lose the Data / Phone Book/ Documents/ etc. Make sure you have backed up your Device as we are not responsible for any Data Loss on your Device. Store not responsible if item has any other defective parts/problems other than the one requested to fix.

You confirm that there is no Sim Card / CD / Memory Card / etc. in your Device/ Mobile Phone/ Computer/ etc. You confirm that you are not have taken your Mobile Phone or Computer to other shop for repairing, if yes please let us know, we are not responsible for any other damage on your item, No warranty or Refund on any NONE Original/Genuine Parts or Repair.

Microsoft Products and Internet Security:

We are not installing third Party Software which are not Microsoft Products. We are an AVG Reseller for Internet Security we do not provide any other Internet Security. If you don’t want antivirus install on your PC/LAPTOP, the Risk for getting Virus on your PC/LAPTOP is to high, K1 Repair Centre will not take any Responsibility. Removing Virus on your Computer will Cost and is not under warranty.

Unlocking & Password Resetting:

Please let us know if you want to use your Mobile Phone on 3 UK Network, as some Phones are not compatible with this Network. (No Refund will be given).

If your Handset has a Defect before unlocking, it will still have it after unlocking.

We do not unbar Handsets that have been blacklisted by IMEI from the Network Provider. (NO Refund will be given). Unlocking is to Remove the Sim Card restriction, Sometimes called “Sim Lock”, “SP Lock” or “Network Lock”. You confirm that you have not taken your Mobile Phone or Computer to other shop for Unlocking, if yes please let us know, we are not responsible for any damage on your item

Unlocking iPhone and Apple Products can take up to 20 working Days. (No Cancellation)

Price's & Quotation:

The price is indicative only and may change. The price of the Repair or Product indicated on your enquiring is an indicative non-binding price based upon information provided by you, including, for example: the fault on the device. Accordingly, any such indicative price is subject to detailed verification by us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to us is incorrect, or if we identify additional defects, or if you have ask for wrong repair type, or we have made a mistake in communicating the pricing to you, we will notify you so you may decide whether or not to proceed. If you choose not to proceed, we shall not supply the ordered goods/services/Repair, and shall have no liability to you other than to refund any sum previously paid by you less fees (if applicable)

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